Service and Support Administration Services

Our Service and Support Administration (SSA) Department helps individuals and their families identify and receive the appropriate services and programs needed to ensure a safe and healthy lifestyle. Service and Support Administrators provide advocacy to safeguard the rights and protect the interests and choices of Board eligible individuals. They monitor and work closely with other agencies and organizations that provide services and may also assist people in the community to support individuals with developmental disabilities through information and discussion.

Board eligible individuals are assigned a Service and Support Administrator to assess their individual needs, facilitate development of individual service plans (ISP), arrange for services and monitor the provision of those services. Service and Support Administrators often times assist families with questions, planning or referrals on subjects such as Social Security, guardianship, Medicaid, waiting lists, etc. Personnel in the Service and Support Administration are also able to coordinate residential placement and serve as the gatekeepers for all waiver services.